Chip Cooper

My feedback

  1. 3 votes
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      Chip Cooper commented  · 

      I would agree with; but disagree with the defining terms used to define the purpose of graphics: Example: I agree that "graphics should be used judiciously to prevent "information overload" however I disagree that it's sole function should be to delineate text into a pleasing distribution. Graphics also serve the purpose of consolidating a large amount of data into a more understandable form. Perhaps this goes without saying. A Ted Talks episode covers how to accomplish this in a creative and instructive manner.

      This is where the suggested Information Architect can help delineate different areas which lead intuitively into the information or end result needed. The doorway to this feedback section: "Take Action" was intuitive and helpful.

    • 39 votes
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        Chip Cooper commented  · 

        IA, indeed. However, I would like to see more focus on the Complaint side. Without the ability to correlate the data everything looks like chaff & no wheat. Too many times I find "that ALMOST, describes what I'm looking for; or looking to complain about" I would like to commend you, however, on many of the added options added over the last year or so.

      • 15 votes
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          Chip Cooper commented  · 

          An iterative search might be appropriate... IOW (search the search results repeatedly to drill down by key word.) Or develop an interface that allows for extensive search parameters [ OR, AND, NOT in a web interface that allows the user to use your terms (drop down boxes), key words (blank field) and create a query complete with logical operators) (company) [Magicjack.com] AND (keyword) [porting] or [ (keywords) including [undisclosed] OR [hidden] ] (keyword) [fees] ]

        • 44 votes
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            Chip Cooper supported this idea  · 
            Chip Cooper commented  · 

            I agree. I am proactive when it comes to making complaints about companies with problems that deserve FCC attention. I collect 'evidence' to support my claims, I record all transactions, and I monitor the companies response to my submission of problems. Then I file a report to the FCC and it goes into limbo.

            I realize that not all consumers are like this, and many do not even have a clue as to what you do. However, it is excruciating to research an issue only to feel as if I'm speaking to a wall. It pleases me greatly that you are taking an interest in addressing our issues; it's a darn site more than we get from those about whom we complain. We need individual accounts as listed above, so we have access to those complaints we make. We need to be able to upload supporting evidence of the issues and proof we retain. We need to help you to link our issues with other similar issues, so that you can get an 'accurate' picture of the size, extent, and pervasiveness of the enormity occurring repeatedly without shame or fear of reprisal. Imagine a sea of intelligent volunteers. Perhaps a good example of a model which could be modified (after our ability to track, search, and submit) is the one found at https://www.zooniverse.org/ who are developing websites to engage the public in scientific issues too deep for current AI.

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