Actually I should have said that documents from 1997 (instead of very recent documents) are showing up in the widget called "Commission Documents" under the tabs for OET and OGC. The WTB tab is now correctly showing very recent documents.Telecom Attorney shared this idea ·
479 votesstarted · 84 comments · CLOSED: A New FCC.gov - Feedback » Website Feedback & Discussion · Flag idea as inappropriate… · Admin →
It's kind of ironic that links to the Bureaus and Offices were already very accessible on the "old FCC" homepage. So the improvement is to give us back links to the bureaus, but then force us to first stop at a PR page about each Bureau before we can find the information we need. This continuing emphasis on self-promotion for the FCC, at the expense of providing users access to the information and tools they need to interact with it, is really counterproductive to the FCC's mission. Please, can someone be put in charge of this project who understands what the FCC does and how people transact businss with it?
The press is reporting today that the FCC has determined that less than 10% of the visitors to the FCC's website are practitioners. Putting aside how the FCC determined who uses the site and for what purpose (raising some interesting privacy issues), this observation further proves that the new website is being developed primarily as a PR tool with only secondary consideration to the entities that are regulated by the FCC and persons representing such entities. By viewing regulated entities and practitioners as secondary users of the site, the agency overlooks the greater public interest (and ultimate benefit to consumers) in making it efficient for these "minority" of users to efficiently access the site. However, the FCC obviously has a greater interest in promoting itself to the 90% of visitors believed to be consumers (aka voters). Ironically, bandwidth intensive videos of how the FCC is expanding the availability of broadband will not reach consumers who do not have broadband today or who simply choose not to subscribe.
Maybe the agency could implement its own form of the Fairness Doctrine by posting videos from practitioners or industry representatives explaining how the agency is falling short in its mission, starting with its wasteful expenditure of resources on this so-called new media website.
An earlier commenter suggested that functionality of the site will be fine if the search function is sufficiently robust. This comment naively assumes that all of the data that is entered into the various dabases (ECFS, ULS, CDBS, ASR, etc.) will be indexed and searchable in virtually real time and that the search results will not contain a lot of noise. For consumers or casual system users accustomed to relying on Google for all of their research a generic search function might be fine. However a Google-type search is an unacceptable substitute for regulated entities and telecom professionals who need to find specific data or make specific filings in specific databases. When a regulated entity needs to make a required filing by a mandatory deadline it does not want to be wasting time doing a Google-type search in an effort to find the front end of the application for the submission of its filing. Aesthetics of the site are totally irrelevant, and a waste of taxpayer money when the primary purpose of the FCC's website is to serve as the front end for the public to transact business with the agency.
Is the agency tracking how many people click on "Previous FCC.gov" as soon as they come to the site?
It's hard to believe that the public asked the FCC to post videos of FCC staff or other PR-type materials on its website. Until now the FCC had one of the most information-rich websites of any federal agency. Please do away with the "new media" flourishes and design a site that is useful for the thousands of regulated entities and consultants who rely on this information on a daily basis to comply with the FCC's requirements.
Asking which features are needed by professional users of the site misses the mark entirely. If FCC management believes consumers really want to watch videos of FCC staff or read blogs about what issues the staff thinks are important, you can simply add a big button at the top of the old FCC website directing them to the "reimagined FCC," where visitors can explore the magic kingdom of communications created especially for them by the FCC's reimagineers.
216 votes20 comments · CLOSED: A New FCC.gov - Feedback » Website Feedback & Discussion · Flag idea as inappropriate… · Admin →
We are looking into ways to provide a tailored experience for frequent users of FCC.gov based on feedback we have heard from users.
Would love to hear suggestions on features you would be most interested in adding to a “professional user” interface as we begin to develop this.
Daily Digest? Improved EDOCs search? Easy access to ECFS?
Send us your ideas.
-FCC New Media
We need easier access to applications, licenses, ECFS, FCC documents, and other research materials. It's obvious that the new site was designed simply to promote the FCC from a PR standpoint and without regard to whether the site will be useful for people who have to access this site every day, multiple times a day. What was wrong with the old site?