Simplify your website. Make it easier to find information!
Make you new web site easier to navigate and make it easier to find information needed. Like it used to be less than 4 years ago.
From a former Enforcement Bureau employee!
S Adams commented
I agree! Filing an informal report was grueling and no one to assist with what types of evidence to include, where to find the rules or violation codes specifically to explain what all is going on if the consumer is not technically savvy enough to verbalize the problems they are having clearly enough to be understood. Even a reference page where this type of assistance is available, or linked.