How can we make FCC documents more reader-friendly?

Consider what people are searching for

and set up the website/documents accordingly.

It is very hard to navigate the website and the associated Bureaus. Rather than using the document numbers or filing references, describe what it is about. I am currently reading a Public Notice that is full of jargon, footnotes and lots of detail that seems unnecessary to explain what should be a simple process. It took me some random stabs in the dark and a few leaps of logic to even find the document in the first place. The associated web page is horrible to look at with a very strange layout.

Suggestions
1. Don't organise the website the way the organisation is structured. Might be logical to you but external people don't have a clue.
2. Do find out what people are coming to the website for and structure it so it is easy for them to find it.
3. Don't fill documents with legalese, jargon and footnotes, especially if you are seeking comment.
4. Do set out discussion papers so the points of feedback are easily seen.

PS It is clear you aren't monitoring this discussion board anyway since it has a heap of spam on it!

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    MB shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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