How can we improve the new FCC.gov?

New site emphasizes style over substance

The new site looks very pretty, but unfortunately it appears to have been designed by graphic designers and not by anyone who actually uses the FCC's site.

Someone who actually participates in FCC proceedings wants to know what the most recent actions are that have been taken by the Commission and its Bureaus. This person also wants to know about meetings, workshops, and changes to comment deadlines. This person also wants to be able to quickly access the relevant detailed information from each bureau.

All of this important information is buried or truncated to the point of being unusable under the new site design.

Under the original site, the front page contains the complete name of each news release along with prominent links to the full version of the document in Word or PDF format. Under the new version you get a severely truncated version of the title that may not even give you the most important information (e.g., "Wireless Telecommunications Bureau Accounces Division Name..." Name what??). At least when you click on the "More from the newsroom" link you get a list with the complete names, but this information should be on the front page. Furthermore, when you do get to that page, you have to click again on the name to get to a third page that gives an unofficial HTML text version of the document with links to the official versions in PDF/Word/etc. Why are these links to the documents not prominently featured on the front page? It might be less attractive, but at least the important information is available with one click as opposed to three.

Navigating the Bureau pages are even more ridiculous. On the old (or "grown up") version of the FCC homepage, you could access the Bureaus with one click from the menu on the right, then you were taken to a page that prominently listed all the recent actions taken by the Bureau, with direct links to the documents.

Now, there is a drop down at the top that will take you to a "Bureaus and Offices" homepage. From there you can click on the Bureau you want. At the new Bureau homepage, you are greeted by an "Inside the Bureau" list of somebody's opinion of what are the most important current activities. Below that you finally get to something usable, misleadingly named "Related Information." Here we have the headlines, but these also suffer from unfortunate truncation. (e.g., "Wireless Telecommunications Bureau Announces Deadlines For Comments...") Again, this is completely unhelpful and hides the most important information from the user.

This is only a quick assessment. I'm sure that a more complete review of the websit would reveal many other places where form was so far elevated above function as to produce absurd results. Please keep in mind that people come to the FCC's site to access information about specific, often highly technical, regulatory proceedings. The overwhelming majority of the site's users will be much more interested in getting complete headlines and instant access to Bureau documents than they will be in seeing videos of bureau chiefs talking about their jobs.

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    Function Over FormFunction Over Form shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    GeekGeek shared a merged idea: Bleah  ·   · 

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      • Anonymous commented  ·   ·  Flag as inappropriate

        This website provides no place for general comments. I'm trying to express my opinion on the FCC consideration to allow cell phone usage above 10,000 ft. There is nowhere for me to put in my comments.

      • Greg WGreg W commented  ·   ·  Flag as inappropriate

        Try finding information about current Reg Fee filing obligations for September 2013. Try a search of say "Regulatory Fees" and good luck getting ANY useful information. It is buried god knows where.

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I am looking for the status on tkt #Cims00003625024 Other than CBS I am only getting spanish tv. All other signals are being blocked in Bklyn, NY Please adise status

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        What happened to Bureau personnel and organizational listings (e.g., the Enforcement Bureau) and a Commission telephone directory?????

      • NEWTNEWT commented  ·   ·  Flag as inappropriate

        i REALLY HOPE OBUMMER SEE,READS AND HEEDS THE COMMENTS.TJEN GETS RID OR IT.

      • NEWTNEWT commented  ·   ·  Flag as inappropriate

        tHE GOVERNMENT WILL TELL US HOW POPULAR AND WELL LIKED IT WAS..AND WHAT A GOOD IDEA TO DO THIS....,A LIE THEY WILL NEVER ASK "KEEP IT OR TRASH IT" .THIS WAS ANOTHER GOVERNMENT "PLAYPRETTY".

      • NEWTNEWT commented  ·   ·  Flag as inappropriate

        Myself ,I think it was a WASTE of time,monies,energies that could have been put to a better use elsewhere.
        It should be trashed,forgotton never thrust upon us again.
        STYLE OVER SUBSTANCE should be the title.Just tells how wonderful the chairman is. IT IS A NOTHING SITE..

      • NEWTNEWT commented  ·   ·  Flag as inappropriate

        New FCC website SHOULD be trashed and go back to the former one.

        STYLE OVER SUBSTANCE is a very good way to describe the new FCC website, I will usethe former version as long as I can.The new one just tells how wonderfull the

      • SusanSusan commented  ·   ·  Flag as inappropriate

        The new site is terrible. On a par with the Puerto Rico Junta Reglamentadora site. Nice looking, I guess, but totally useless. With the old site it took determination but you could in fact find things on there. The new site makes it exponentially ****** to find anything you might be looking for. Even months after the roll out. Still terrible.

      • SusanSusan commented  ·   ·  Flag as inappropriate

        I agree with all comments of others who hate the redesign. Months after the roll out, It's still terrible. Reminds me of the Puerto Rico Telecom Regulatory Board (JRT) site. nice looking but totally useless.

      • Telecom AttorneyTelecom Attorney commented  ·   ·  Flag as inappropriate

        It's kind of ironic that links to the Bureaus and Offices were already very accessible on the "old FCC" homepage. So the improvement is to give us back links to the bureaus, but then force us to first stop at a PR page about each Bureau before we can find the information we need. This continuing emphasis on self-promotion for the FCC, at the expense of providing users access to the information and tools they need to interact with it, is really counterproductive to the FCC's mission. Please, can someone be put in charge of this project who understands what the FCC does and how people transact businss with it?

      • Content StrategistContent Strategist commented  ·   ·  Flag as inappropriate

        Check the tabs at the top of the Comments view, Anon. The default used to be "Top," where this one is, indeed, first. Now, the default is "New," so you see the latest comments first.

      • AnonAnon commented  ·   ·  Flag as inappropriate

        Interesting how this posting no longer shows up first when you click on the comment page. You now have to search for this top posting. Guess the FCC was not interested in having people see or comment on this anymore.

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