CLOSED: A New FCC.gov - Feedback


This forum is now closed. There will be future opportunities to comment on the FCC.gov website.*

We will be rolling out updates to the new FCC.gov on a regular basis. Share your thoughts and ideas on what to add to the next release, or ways we can improve the user experience or functionality on FCC.gov.

How can we improve the new FCC.gov?

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  1. New site emphasizes style over substance

    The new site looks very pretty, but unfortunately it appears to have been designed by graphic designers and not by anyone who actually uses the FCC's site.

    Someone who actually participates in FCC proceedings wants to know what the most recent actions are that have been taken by the Commission and its Bureaus. This person also wants to know about meetings, workshops, and changes to comment deadlines. This person also wants to be able to quickly access the relevant detailed information from each bureau.

    All of this important information is buried or truncated to the point of being unusable under…

    479 votes
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      started  ·  81 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
    • Site needs 2 front ends.. one for consumers and others for regular users/professionals

      Those of us who live at this site prefer the old way with everything right there. This new site is too "consumerish" and is great for Mabel Brown from Squattingpigeon, MO who is visiting the website to complain about getting calls at 2 in the morning despite her insistence that she's on the "do not call" list.. This new site (IMHO) disenfranchises the professional user. Also, with budget cuts and a possible government shutdown, I would not exactly put candy coating the website at the top of the list. Perhaps staffing up the Audio Bureau would be more prudent.

      216 votes
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        20 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →

        We are looking into ways to provide a tailored experience for frequent users of FCC.gov based on feedback we have heard from users.

        Would love to hear suggestions on features you would be most interested in adding to a “professional user” interface as we begin to develop this.

        Daily Digest? Improved EDOCs search? Easy access to ECFS?

        Send us your ideas.

        -FCC New Media

      • New website = New Coke

        The FCC's web site should be designed to further the agency's regulatory mission and allow individuals and organizations to transact business more efficiently with the agency than they could in a paper or face-to-face world. Rather than focus on pretty graphics designed to maximize PR and image and present the Commission as hip and cutting-edge, the Commission should focus on improving the functionality of its electronic databases and database interfaces, the accessibility of information, and the amount of information. That's what loyal users really want, and the agency seems to have forgotten that. I can't help but think that the…

        186 votes
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          started  ·  1 comment  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
        • 123 votes
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            10 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
          • Follow up on Customer Complaints

            You should be able to Follow up or add more information on existing complaints. Also similiar to the search here, one should be able to look for existing or similiar complaints to add their information to. Less work for the in terms of consolidating while revealing who the major trouble makers are!

            44 votes
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              3 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
            • 41 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks Alan. We heard similar suggestions during some of our user testing sessions last week. We’re looking at some new color treatments to brighten that section.

                Another question: what did you think of the “follow bar” that scrolls with you at the top of the page? Was that also difficult to notice because it was too dark?

                -FCC New Media

              • Site needs IA more than design

                This new site design is beautiful; it’s impressive for a government page. I feel like the design isn’t really the issue though. The information on the site is still poorly organized, and seems to assume you understand the government lingo the FCC works under. I think the FCC should consider reworking the site to focus on helping the public understand and navigate the issues the FCC deals with, and not on a flashy “web 2.0” look.
                Consider hiring an Information Architect…

                39 votes
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                  started  ·  2 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                • Roll out this idea to ALL .Gov sites

                  Propose this site layout to all .Gov entities. It might not work for all; but for say, National Labs, it would be a plus.

                  32 votes
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                    started  ·  4 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can we have Original License documents available to download from "License Manager" login.

                    Should have a capability to download Original License documents from
                    "License Manager" login.

                    27 votes
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                      1 comment  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                    • amateur radio

                      There's no links for amateur radio or other licensing issues directly. There should be something separating the consumer and business sites!

                      25 votes
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                        planned  ·  9 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                      • Gracefully degrade where javascript is used

                        Javascript is heavily used on various parts of the page such as the top navigation, banner graphics, view settings bar, slideshow, and more. These items should gracefully degrade when javascript is disabled. The menus should still work, the slideshow should display just one item and possibly hide controls, etc.

                        23 votes
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                          planned  ·  2 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                        • Finding the most current version of the FCC rules on the FCC website

                          The FCC rules are not posted on the FCC website or are not findable. I would like to see a link to the FCC rules placed on the main page frame of the FCC website. I would also like the rules to be searchable and to reflect the most current updates.

                          21 votes
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                            started  ·  3 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                          • 20 votes
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                              3 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                            • Fast lane pages for regular users.

                              Reestablish a way for frequent users to see all the most frequently used links on one or two short pages (think laptop). Scrolling through "Encyclopedias" is fine for beginners but very inefficient for regular users. And don't leave any old links out. You might not think we use them but unless you track usage, don't assume that. Here is an example: under the new WTB page, what happen to the wireless databases links that let you then run a General Menu Report Search?

                              17 votes
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                                1 comment  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                              • Duplicate links at the top and bottom of the page, not necessary, the page is awesome, about time.

                                Still much and duplicate info and links on the home page. Eliminate links at the bottom which are duplicates of links at the top of the page. News room is fine but show only the three most important and three featured. The look is awesome, very modern and it was about time. Congrats Great Job. Keep it up!!!!!!!!!!!

                                16 votes
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                                  1 comment  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                                • The Form 2000B does not really address the "Rural Call Completion" issue. Customers should be able to place an informal complaint about the

                                  The customer NOT receiving the calls should not have to be the one to have to solve this problem. The FCC should be addressing this issue and at the very least make it easier for the frustrated customer to lodge a complaint on the website.

                                  15 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Improve Search

                                    Too Many Results

                                    15 votes
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                                      planned  ·  2 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                                    • On top of EVERYTHING you don't even explain your "voting" process. Gee, I have 10 votes left do I want to use 1, 2, or 3.What does it mean?

                                      On top of EVERYTHING you don't even explain your "voting" process. Gee, I have 10 votes left do I want to use 1, 2, or 3.What does it mean?

                                      15 votes
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                                        under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • need to make the search function more focused, the new format is not user friendly

                                        need to make the search function more focused with better bound parameters, the new format is not user friendly

                                        15 votes
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                                          2 comments  ·  Website Feedback & Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 15 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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                                          CLOSED: A New FCC.gov - Feedback

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